If you are not satisfied with your product, you could return it to us within 30 days of receipt for a refund or exchange on the full Invoice value. You can return any of our product except for ones that have been customized for you and Gold coins.
What is the procedure for availing this Policy?
· Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.
· Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up.
· Please ensure that you do not give open packets to our representative who comes to collect the product.
· Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.
Please note that products purchased at www.jewelmantra.com cannot be returned or exchanged at Mahabir Danwar Jeweller or any other partner brand showrooms.
Are there any charges for shipping the product?
We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.
What if the product gets damaged?
The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.
What are the conditions for the Policy?
· Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.
· The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills.
· In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
· The policy is applicable for orders delivered within India only.
Our products are also available at marketplaces like Snapdeal.com,Flipkart.com,Amazon.inandaskmebazaar.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. jewelmantra.com will not be able to directly process Easy Returns and Exchange in such cases.