Return Policy

Exchange, Returns and Money-Back

We understand that every piece of jewellery that is bought from Jewelmantra is special – a gift to yourself or a loved one... We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product.

The Jewelmantra guarantee is simple - Please see below for the terms and conditions of our exchange policies

30 Day Exchange and Money Back policy:

If you are not satisfied with your product, you could return it to us within 30 days of receipt for a refund or exchange on the full Invoice value. You can return any of our product except for ones that have been customized for you and Gold coins.

What is the procedure for availing this Policy?

·         Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.

·         Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up.

·         Please ensure that you do not give open packets to our representative who comes to collect the product.

·         Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.

Please note that products purchased at www.jewelmantra.com cannot be returned or exchanged at Mahabir Danwar Jeweller or any other partner brand showrooms.

Are there any charges for shipping the product?

We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.

What if the product gets damaged?

The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.

 

What are the conditions for the Policy?

·         Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.

·         The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills.

·         In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.

·         The policy is applicable for orders delivered within India only.

  • Our products are also available at marketplaces like Snapdeal.com,Flipkart.com,Amazon.inandaskmebazaar.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. jewelmantra.com will not be able to directly process Easy Returns and Exchange in such cases.

 

Lifetime Exchange and Buy-Back

What is Lifetime Exchange and Buy-Back Policy?

In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the current market value of all the materials used in the product. No making charges/ stamping charges/ design charges will be refunded or exchanged for.

 

·         For all Jewellery – 80% of the prevailing market value of materials (metal, diamonds and gemstones) used in the product. No making charges/ stamping charges/ design charges will be paid.

·         In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of Jewel Mantra. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case

 

Are there any charges for shipping the product?

We offer FREE return shipping within the Lifetime Exchange and Buyback policy.

 

What are the conditions for the Policy?

·         The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills.

·         In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.

·         Please note that products purchased at www.jewelmantra.com cannot be returned or exchanged at Mahabir Danwar Jeweller or any partner brand showrooms.


Free, Secure and Insured Shipping

·         We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.jewelmantra.com is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.

·         We offer FREE shipping on every order within India.

·         We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt

·         At the time of delivery, the recipient must provide valid photo ID proof to collect the product.